Chronicles of a Wandering Mind

Interesting links for March 25th through April 2nd:

• Secrets to Successful Service Level Management – Manually creating after-the-fact monthly reports is not performing Service Level Management (SLM). SLM must show both current and past status as well as predict future problems, and this requires automation and daily or even real-time analysis of data.
  Service Level Management must align with user needs. SLAs must include targets for capacity, availability, security, continuity, etc. Target attainment data will come from many sources, and you need to track the target at its source, as well as the entire SLA (end-to-end). SLM solutions must show both current and past status as well as predict future problems, and this requires automation and daily or even real-time analysis of data.
• Content Log: Building a stronger open source product – * the core system and interfaces will remain 100% open source.
  * We will provide service and customer support that provides insurance that systems will run as expected and correct problems according our promised Service Level Agreement
  * Enterprise customers will receive fixes as a priority, but that we will make these fixes available in the next labs release. Bugs fixed by the community are delivered to the community as a priority.
  * We will provide extensions and integrations to proprietary systems to which customers are charged. It is fair for us to charge and include this in an enterprise release as well.
  * Extensions and integrations to ubiquitous proprietary systems, such as Windows and Office, will be completely open source.
  * Extensions that are useful to monitor or run a system in a scaled or production environment, such as system monitoring, administration and high availability, are fair to put into an enterprise release.
• Use RESTClient to post and read XML RESTful webservice – Messages from mrhaki – The HTTPBuilder library also contains the RESTClient class. This class has a simple API to access RESTful webservices. For example if we want to POST an XML message to a RESTful webservice we can use the post() method. Because we set the request content type to XML we have a StreamingMarkupBuilder object we can use to build our XML.

  The response object is automatically read by the XmlSlurper class, so we have access to the resulting GPathResult object.